Changes to the way you can make an appointment

 

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We will be switching to RapidHealth from Tuesday 4th June 2024

New Online Appointment Booking System

The Practice will be trialling a new way in which patients can access our services.  Rapid Health is an online facility that allows patients to book appointments, without needing to phone the practice.

Patients will be presented with a series of questions about their problem. From here, patients will be provided with a choice of appointments with the most appropriate clinician(s), in the most appropriate timeframe, based on their clinical need. 

This should result in shorter waiting times, especially for more urgent medical issues, and focusses on “getting it right first time” – seeing the most appropriate member of the team for your medical issue.  It will also prevent the 8am rush and long waits on the telephones.

The new platform also allows patients to raise admin requests (such as sick/fit notes, doctors letters, and more) and find trusted self-care information for a wide range of symptoms and health conditions. This will replace our current platform. 

For those who are able to do so, we will ask from 4th June 2024, all contacts with the surgery come through Rapid Health, which will be accessed via our practice website.

If you are unable to use the website, please phone the surgery.  Our administration team will be required to take details of your medical issue/concern. This will then be put through to our Coordinating Doctor of the day to triage and to advise on the most appropriate clinician to see and in what timeframe.     

Preparing and Implementing the New System

In preparation for the switch over to this new system we are having to limit the pre-booking of appointments.  We are aware that this is frustrating, and we are working to try and increase the number of appointments available to clear the backlog.

For those patients that are requiring follow ups, you will be asked by your clinician to contact us around the day you require your follow up to book in or, if an appointment is required after 4th June 2024, to contact us once our new system has gone live. 

Further Information and Support

We will be contacting patients again nearer our “Go Live” date with any updates and further information. Please also keep an eye on our website, Facebook page and in practice for updates also. We are working on a FAQ’s page for our website as well as having some printed copies in our waiting area- these should be available by the middle of May.

To support patients with using the new platform and to ensure its success, we are going to be holding some patient drop-in sessions with our Online Triage and NHS app Champion. Further details of these sessions will also be available by mid-May. 

Yours faithfully,
The partners of Springfield Surgery

Published: May 7, 2024