Jobs at Springfield Surgery

Current vacancies and employment opportunities at the practice

Dispensing Assistant

Hours

18 hours per week:

• Monday: 1pm to 6pm
• Thursday: 9am to 12:00pm and 1pm to 6pm
• Friday: 1pm to 6pm
• Plus approximately 1 in 5 Saturday mornings (9am to 12pm) on a rota basis.

Job Description

We are looking to expand our Dispensary Team, allowing us to increase our opening times and improve on the service we deliver to our patients.

Experience as a Dispensing Assistant is preferred, however full training and support will be given.

Successful candidate will be required to undertake an NVQ qualification unless already qualified.

Primary key responsibilities

• Be responsible for checking all medicines dispensed to promote safe dispensing processes
• Support with national prescribing policies and guidance within GP practices and care homes. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures
• Collect prescription charges in accordance with dispensary protocol
• Ensure controlled drugs are maintained in accordance with practice policy
• Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage
• Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained
• Ensure all repeat prescriptions are processed within the allotted timeframe
• Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS)
• Process prescription requests via all means of communications
• Provide patients with advice regarding all prescription matters
• Process multi-compartment compliance aids (Dosette box) where appropriate
• Always maintain accurate records, including appropriate coding entries
• Assist in the delivery of medicines optimisation and management incentive schemes and patient safety audits
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Be an integral part of the general practice team
• Demonstrate initiative and be creative in finding solutions to problems

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person specification: Dispenser

Qualifications

• Qualified Dispenser (NVQ Level 2)- Desirable
• GCSE (or equivalent) English and Maths at Grade C (4) or above- Essential

Experience

• Experience of working in a dispensary (Desirable)
• Experience of working in a primary care setting (Desirable)
• Experience of working with the general public and patients (Essential)

Clinical knowledge and skills

• Ability to communicate information effectively with people at all levels by telephone, email and face to face (Essential)
• Demonstrate personal accountability, emotional resilience and work well under pressure (Essential)
• Good clinical system IT knowledge (Desirable)
• Ability to record accurate clinical notes (Essential)
• Understanding of safeguarding adults and children (Essential)
• Problem solving and analytical skills (Essential)

Personal qualities

• Effective time management (planning and organising) (Essential)
• Demonstrate personal accountability, emotional resilience and work well under pressure (Essential)
• Ability to follow legal, ethical and professional policies/ procedures and codes of conduct (Essential)
• Knowledge of IT systems including the ability to use word processing skills, emails and the internet to create simple plans and reports (Essential)
• Ability to use own initiative, discretion, and sensitivity (Essential)
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity (Essential)
• Ability to identify risk and assess/manage risk when working with individuals (Essential)
• Ability to work as a team member and autonomously (Essential)
• Good interpersonal skills (Essential)
• Good organisational skills (Essential)
• Sensitive and empathetic in distressing situations (Essential)
• Commitment to ongoing professional development (Essential)
• Problem solver with the ability to process information accurately and effectively, interpreting data as required (Essential)
• Knowledge of and ability to work to key policies and procedures (Essential)
• Effectively utilise resources (Desirable)
• Clear, polite telephone manner (Essential)

Other requirements/wider responsibilities

• Disclosure Barring Service (DBS) check (Essential)
• Occupational Health clearance (Essential)
• Evidence of continuing professional development (CPD) commensurate with the role (Essential)

Closing Date

• Friday 7th November 2025
• Interviews commencing week commencing 10th November 2025

Please note, closing date may be brought forward dependant on number of applicants.