- Monday to Friday: 10am to 2pm and 4pm to 6pm
- From Saturday 2nd March 2024 the Dispensary will be closed until further notice.
From the 1st April 2024, we will be card payments only – no cash will be accepted when paying for prescriptions.
We offer our Dispensing patients an opportunity to discuss their medication with our Dispensers, this is different from the medication reviews carried out by our doctors.
- Prescription Process and how to order
- For any queries re prescriptions or medication, please use the contact us page or call 01280 704 122
Acute and Repeat Prescription Requests
We can dispense both repeat and acute prescriptions to anyone living in a village or at least 1 mile from a chemist.
We offer a friendly and efficient service, we have 2 deliveries a day from our wholesalers so if an item happens to be out of stock, we can usually obtain it for later that day or the next morning. If you are housebound, please ask about our delivery service. The delivery days to each village are shown below:
Dispensary Delivery Days: Springfield Surgery
|HINTON IN THE HEDGES
|MARSTON ST LAWRENCE
- Prescribing lead: Dr A C Rathborne MBBS, MRCGP, DRCOG, DCH
- Dispensary Manager: Julie Tiller: NVQ level 2 Pharmacy services
- Sarah Wilkes NVQ level 2 Pharmacy Services
- Donna Hemmings: NVQ level 2 Pharmacy services
- Tracey Ward: NVQ level 2 Dispensary and Pharmacy
- Alison Castle: NVQ Level 3 Pharmacy Services
Suggestions and complaints
The practice welcomes feedback from patients, and any ideas or suggestions you would like to make for improving the service we offer would be gratefully received.
In addition, we operate a practice based complaints procedure, if you do wish to make a complaint, we will deal with your concerns sensitively and quickly and would aim to resolve matters to your satisfaction. Patients, carers and relatives can be reassured that they will not be unfairly treated or discriminated against as a result of making a complaint. All complaints are viewed by the practice as a learning experience. For all dispensary/prescribing complaints, please address any correspondence to Julie Tiller - Dispensary Manager.
Managed repeat prescription service
Are you on regular medication? Have you ever found yourself forgetting to re- order your medication in time? Do you sometimes find it difficult to get to the surgery to hand in your repeat prescription?
If so, we can save you the trouble of having to make an extra trip to the surgery to order your medication each month and also save you the worry of remembering to order before you run out. By using the managed repeat service, we will automatically re- order your medication for you and will give you a date to pick up your next month’s medicines at the time of collection. Items are ordered well in advance so as well as saving you an extra trip to order your medicines there will be fewer occasions when you will be asked to return to pick up anything that was not in stock. If your medication changes just let us know.
If you are interested in using the managed repeat service just ask any of the dispensary staff. You will just need to sign a consent form allowing us to hold your repeat slips, and we will do the rest.
For those living more than one mile from a chemist, medicines can be supplied direct from our dispensary at your request.
Can be dispensed for all patients for medication for travel abroad
If you are housebound, we can arrange to have your medicines delivered directly to your door.
Other Dispensary Services
All of our dispensers are able to carry out a review of your use of medicines. This is particularly useful for those who take several medicines or suffer from long term illness. This service provides an opportunity for you to discuss with a dispenser any questions related to your medication and any concerns of difficulties you may be having.
Measuring and fitting of compression hosiery
If you have been prescribed compression hosiery, our dispensing team can assist with measuring and fitting
How to obtain medicines urgently when the surgery is closed.
For any advice on medication when the dispensary is closed, or if you have a prescription to be dispensed, please visit your local pharmacy (details in your telephone directory, local newspaper, or by visiting the NHS website
If you have run out of medication, the pharmacist may issue an emergency supply (at their discretion), but you may have to pay for this service.
If you are ill outside of normal surgery hours and need a prescription, please telephone the Out of Hours Service on 111
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