Our Appointment System
Before booking your appointment please check our guide on who to see for different conditions
Making an Appointment
By far the easiest way to book and appointment is to use our online services, Patient Access or The NHS App. You can book an appointment by calling us on 01280 704 122 between 8.30am and 1.00pm or between 2.00 and 6.00pm. Please try to avoid our busiest time which is between 8.30am and 9.00am.
If you have a mobile phone, please ensure that we have your number and we will text you a reminder of your appointment.
If you have to cancel an appointment, please ring 01280 704 122 and leave a message at any time of the day or night. You can also cancel an appointment by replying "CANCEL" to the number given on your text reminder or cancel online through your Patient Access account.
Please note: If you are booking a blood test, this can only be done if the doctor or nurse has requested this
Understanding Our Appointment System
I need to be seen outside working hours. How can I get such an appointment?
For ongoing matters you can pre-book an early morning or evening appointment. There are also Saturday morning appointments available to pre-book. However if you need to be seen urgently because you are unwell, we would expect that you would not be at work and hence could a end either our morning or afternoon urgent clinic. If you are at work, your employer is legally obliged to give you time off to see a doctor.
I have an ongoing health problem and would like to see my usual doctor who is familiar with my problem.
We hope that our new way of managing urgent demand will enable us to have more appointments, however you may have to wait 2—4 weeks to see a particular Dr
I am worried about my child and would like him/her seen today, but am requesting an appointment after school.
We would expect that if your child had an urgent medical problem then they should be able to a end either our morning or a!ernoon urgent clinic.
I don’t come to the doctor often and so have a list of problems saved up. Do I need a longer appointment?
Our appointments are booked at 10 minute intervals which is enough time to deal with one issue effectively. You can request a double appointment (20 minutes), but to accommodate this you will need to book this well in advance.
Can I be seen over the weekend?
We run a Saturday morning surgery for pre-bookable routine appointments only. We cannot accommodate emergencies or walk-in patients. If you need to be seen as an emergency over the weekend, our Out of Hours G.P Deputising service will provide this care. You need to ring 111 to access this service.
We are continually striving to provide a flexible and responsive appointment system. Given the wide range of demands on our service this can be a challenge. We need to factor in demand for emergency appointments on the day as well as for routine appointments available for days to weeks ahead. With this in mind we are trialling a new system from June 19th 2017.
If you are unwell and need to be seen that day we will now be offering a lot more urgent capacity on a daily basis. You will need to ring for the service and you will be asked to come down. You will be seen either by a Nurse or a Doctor and may need to wait if we are experiencing high demand. To help us manage our urgent demand you will be asked to explain what your problem is when you telephone. You do not have to do this but it will help us and you may get seen quicker.
If you do not have an urgent health problem, and need an appointment, but require it to be with a particular doctor or on a particular day, then it is likely that you may have to book up to 2-4 weeks in advance. We offer on-line booking and a range of appointments is available to book via our website. We would encourage you to see your registered doctor for ongoing or complex problems.
By introducing this new system we hope that we can extend our appointment availability for all patients.
Our routine appointments will continue to be released on a rolling basis for booking in advance as follows:
- Next day
- 2 days ahead
- 7 days ahead
- 14 days ahead
- 28 days ahead
- 42 days ahead
We offer appointments from between 8 a.m and 6 p.m. every day and on Tuesdays appointments are available between 7.30 a.m. to 7.30 p.m. We also offer appointments from 7.30 a.m. on Thursdays. We are also open on Saturday mornings from 8.30 a.m. to 11.30 a.m. for pre-bookable appointments only. We do not see emergency or walk-in patients on a Saturday morning-this service is provided by our Out of Hours GP Service.
Unfortunately on average we have between 30 and 40 appointments wasted each week when patients do not turn up. This obviously reduces capacity for other patients to be seen and puts further pressure on the system. We offer a text reminder system for appointments. Our text message reminder service offers an automatic cancellation facility meaning any appointments cancelled by responding to our text reminder are immediately available for other patients to book. Please ensure we have an up to date mobile number for you in order to take advantage of this service. You can also ring our 24 hour appointment cancellation line.
As we are a training practice we do have varying numbers of extra doctors doing their specialist GP training with us. They are fully supervised and always have another doctor available to assist if necessary. Teaching forms a valuable and necessary part of their training and we have to factor in time for our other doctors to do this, which means their capacity to see patients can be reduced at times.
We hope the above helps you to understand the complexities of providing for everyone’s needs. We need you to work with us so that we can provide a flexible and responsive service for all patients.
If you have any feedback about our new service we would be happy to hear from you.
Text Message Reminders
MJOG Text Reminder Service
Please make sure we have an up to date mobile number for you so that we can send you a reminder by text 24 hours before your next appointment. If you do not wish to take advantage of this service but would like us to have your mobile number in case we need to contact you for any other reason you can ask to opt out of the reminder service.
You can also cancel an appointment by replying "CANCEL" to the number given on your text reminder.
You can now register to receive information by text message on your phone regarding appointments and health care.
Following the new GDPR regulations effective from May 25th 2018, we now need your express consent to be able to text you reminders and confirmations etc. Please complete this secure online form to give consent
Volunteer Car Service
Do you have difficulty in attending medical appointments? The volunteer car service can help, for further information please click here.
Sit and Wait Clinic
Currently suspended due to the ongoing Coronavirus situation
If you feel you need to be seen, please ring and speak to one of our administration team who will advise you.
We run a Sit and Wait Clinic each morning and afternoon from Monday to Friday, to access this clinic you will need to telephone us. It is NOT a walk in service; you will be given a specified time to come down. We hope that you are seen quickly but on very busy days you may have a wait of up to an hour. Patients who arrive after you may be seen before you, this is because we must prioritise who is seen first by the severity of their symptoms.
In order to assess your suitability for the clinic and prioritise your care the receptionists will need a brief explanation of your problem at the time of booking. The clinic is run by Doctors and Nurses. The Nurses are trained to deal with all minor illness and injury. We are unable to give you a choice of clinician for this clinic.
Your health is our priority and we would therefore expect that you should attend at the time you are given. All employers and schools must allow time off for urgent Doctor’s appointments.
Ongoing or complex problems may not be suitable for this clinic. We will only be able to deal with your immediate concerns and you may be asked to return for a routine appointment.
When you arrive please use our self check in or go to reception, otherwise we will not know you are here.
- Minor Injury
- Chest Infection
- Urinary Infection
- Unwell Children
- Skin Infection
- Emergency Contraception
- Acute Onset Of Pain
- Any Other Minor Illness
- Ongoing Issues
- Complex Issues
- Multiple Issues