How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.  **

PLEASE BE AWARE THAT AT THE CURRENT TIME WE ARE NOT OFFERING ROUTINE FACE TO FACE APPOINTMENTS AS PER GOVERNMENT GUIDANCE DURING THE CORONAVIRUS OUTBREAK ** (May 2020)

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

Please note: If you are booking a blood test, this can only be done if the doctor or nurse has requested this

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

Before booking your appointment please check our guide on who to see for different conditions

Making an Appointment

By far the easiest way to book and appointment is to use our online services.  You can book an appointment by calling us on 01280 704 122 between 8.30am and 1.00pm or between 2.00 and 6.00pm. Please try to avoid our busiest time which is between 8.30am and 9.00am. 

If you have a mobile phone, please ensure that we have your number and we will text you a reminder of your appointment.

If you have to cancel an appointment, please ring 01280 704122 and leave a message at any time of the day or night. You can also cancel an appointment by replying "CANCEL" to the number given on your text reminder or cancel online through your Patient Access account.  

You can book and cancel appointments online via Patient Access.

How our appointment system works

 
Text Message Reminders

MJOG Text Reminder Service

Please make sure we have an up to date mobile number for you so that we can send you a reminder by text 24 hours before your next appointment.  If you do not wish to take advantage of this service but would like us to have your mobile number in case we need to contact you for any other reason you can ask to opt out of the reminder service. 

You can also cancel an appointment by replying "CANCEL" to the number given on your text reminder.

You can now register to receive information by text message on your phone regarding appointments and health care. 

Following the new GDPR regulations effective from May 25th 2018, we now need your express consent to be able to text you reminders and confirmations etc.  Please let us have this if you have not already done so.

 
Volunteer Car Service

Do you have difficulty in attending medical appointments? The volunteer car service can help, for further information please click here.

 
Sit and Wait Clinic -  currently suspended due to the ongoing Coronavirus situation

If you feel you need to be seen, please ring and speak to one of our administration team who will advise you.

We run a Sit and Wait Clinic each morning and afternoon from Monday to Friday, to access this clinic you will need to telephone us. It is NOT a walk in service; you will be given a specified time to come down. We hope that you are seen quickly but on very busy days you may have a wait of up to an hour. Patients who arrive after you may be seen before you, this is because we must prioritise who is seen first by the severity of their symptoms.

In order to assess your suitability for the clinic and prioritise your care the receptionists will need a brief explanation of your problem at the time of booking. The clinic is run by Doctors and Nurses. The Nurses are trained to deal with all minor illness and injury. We are unable to give you a choice of clinician for this clinic.

Your health is our priority and we would therefore expect that you should attend at the time you are given. All employers and schools must allow time off for urgent Doctor’s appointments.

Ongoing or complex problems may not be suitable for this clinic. We will only be able to deal with your immediate concerns and you may be asked to return for a routine appointment.

When you arrive please use our self check in or go to reception, otherwise we will not know you are here.

sit and wait clinic

 

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