Dispensary Information Leaflet

 

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Opening Hours

  • Monday: 8.30am – 6pm
  • Tuesday: 8.30am – 6pm
  • Wednesday: 8.30am – 6pm
  • Thursday: 8.30am – 6pm
  • Friday: 8.30am – 6pm
  • Saturday: 8.30am- 11.30am

Tel: 01280 709575 | Fax: 01280 703241

 

Dispensary staff

  • Prescribing lead: Dr A C Rathborne MBBS, MRCGP, DRCOG, DCH
  • Dispensary Manager: Claire Drew (Registered Pharmacy technician) NVQ 3- Pharmaceutical Service National BTEC – PDD science
  • Senior Dispenser: Sarah Wilkes NVQ level 2 Pharmacy Services
 

Dispensers/Prescription Administrators

  • Julie Tiller: NVQ level 2 Pharmacy services
  • Donna Hemmings: NVQ level 2 Pharmacy services
  • Tracey Ward: NVQ level 2 Dispensary and Pharmacy
  • Alison Castle: NVQ Level 3 Pharmacy Services
 

Suggestions and complaints

Suggestions

The practice welcomes feedback from patients, and any ideas or suggestions you would like to make for improving the service we offer would be gratefully received.

 

Complaints

In addition, we operate a practice based complaints procedure, if you do wish to make a complaint, we will deal with your concerns sensitively and quickly and would aim to resolve matters to your satisfaction. Patients, carers and relatives can be reassured that they will not be unfairly treated or discriminated against as a result of making a complaint. All complaints are viewed by the practice as a learning experience; please address any correspondence to Mrs Deena Tomkinson – Practice Manager

 

Managed repeat prescription service

Are you on regular medication? Have you ever found yourself forgetting to re- order your medication in time? Do you sometimes find it difficult to get to the surgery to hand in your repeat prescription?

If so, we can save you the trouble of having to make an extra trip to the surgery to order your medication each month and also save you the worry of remembering to order before you run out. By using the managed repeat service, we will automatically re- order your medication for you and will give you a date to pick up your next month’s medicines at the time of collection. Items are ordered well in advance so as well as saving you an extra trip to order your medicines there will be fewer occasions when you will be asked to return to pick up anything that was not in stock. If your medication changes just let us know.

If you are interested in using the managed repeat service just ask any of the dispensary staff. You will just need to sign a consent form allowing us to hold your repeat slips, and we will do the rest.

 

Prescriptions

For those living more than one mile from a chemist, medicines can be supplied direct from our dispensary at your request.

 

Private prescriptions

Can be dispensed for all patients for medication for travel abroad

 

Repeat prescriptions

Repeat prescriptions can be ordered in person, via telephone, or on- line.

Please allow 48 hours (2 working days) for collection of prescriptions. Urgent requests will be ready for collection within 24hrs of time of request.

 

Delivery Service

If you are housebound, we can arrange to have your medicines delivered directly to your door.

 

Other Dispensary Services

All of our dispensers are able to carry out a review of your use of medicines. This is particularly useful for those who take several medicines or suffer from long term illness. This service provides an opportunity for you to discuss with a dispenser any questions related to your medication and any concerns of difficulties you may be having.

 

Measuring and fitting of compression hosiery

If you have been prescribed compression hosiery, our dispensing team can assist with measuring and fitting

 

How to obtain medicines urgently when the surgery is closed.

For any advice on medication when the dispensary is closed, or if you have a prescription to be dispensed, please visit your local pharmacy (details in your telephone directory, local newspaper, or by visiting the NHS website

If you have run out of medication, the pharmacist may issue an emergency supply (at their discretion), but you may have to pay for this service.

If you are ill outside of normal surgery hours and need a prescription, please telephone the Out of Hours Service on 111